[email protected]

DEPARTMENT:        Educational Partnerships     

SUPERVISED BY:  Chief of Educational Partnerships

This position works in the Turners Falls, MA office.

POSITION SUMMARY:  Develop and maintain long-term relationships by serving as an internal advocate and partner liaison.

PRIMARY DUTIES & RESPONSIBILITIES INCLUDE:

• Support partners as they transition from the initial partnership to active users/participants in Responsive Classroom and/or Fly Five.
• Maintain an understanding of the Fly Five LMS in an effort to assist partners.
• Maintain an understanding of Kaleidoscope (K-Scope) for Responsive Classroom in an effort to assist partners.
• Respects and values diversity; represents CRS positively and professionally in interactions with clients, vendors, and the community at large in both real and virtual interactions.
• Regular and reliable attendance.
• Disposition is consistently professional, cooperative and collegial as evidenced by workplace maturity, composure, perspective, transparency, reliability, integrity and trustworthiness.
• Caring for and commitment to the mission, vision and direction of CRS. 
• Establish customer service policies and practices in collaboration with the Chief of Educational Partnerships.
• Provide high-level technical and product support.
• Oversee the process of customer retention within the department (customization, renewals, upsells, referrals and feedback).
• Execute on individual and departmental training plans.
• Follow-up with customers to ensure a positive experience using Responsive Classroom and Fly Five and promote new features and functionality specific to their user experience.
• Help with SalesForce updates, contract and invoice reviews and other internal administrative and reporting tasks.
• Opportunity to assist with configuration of digital data-driven solutions and gain strong understanding of data structures.
• Meets assigned targets and strategic objectives.
• Support Educational Partnership Consultant in the development of webinars.
• Support Educational Partnership Consultant with identifying and following up with leads with prospective partners.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Drafting, editing, and sending correspondence. 
• Fielding phone calls and taking messages.
• Responding clearly and efficiently to emails.
• Taking notes and sending follow-up requests/summaries as needed.
• Answering questions or explaining processes.
• Ensuring all partners have a positive experience and connection.
• Customer management skills including project management, resolving issues setting customer expectations, customer training support, and building customer relationships.
• Ability to multi-task and work in a fast-paced environment.
• Prioritization savvy-ability to determine appropriate priorities, responsive to urgent requests, ability to escalate as appropriate.
• Tech savvy and comfortable with tools like Microsoft Office (Word, excel, Powerpoint), Google platform, and Zoom.
• Strong critical thinking, analytical, and problem-solving skills.
• Data integration on how processes work, keeping data secure, and how to coach partners through different workflows.

PHYSICAL REQUIREMENTS:

• Ability to use a computer for up to 8 hours/day.
• Ability to talk on the phone for up to 8 hours/day.
• Lift up to 25 pounds occasionally
• Work Hours:
  
  8:00 A.M. – 4:30 P.M. Monday – Friday in the Turners Falls, Massachusetts office.   Rare, but occasional weekend work may be required to support partners or events.

QUALIFICATIONS:

• Two or 4  year degree with one or more of the following areas of focus: Business, Marketing, Communication, or Education

These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required to perform this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties.  Responsibilities, tasks, and duties of individual jobholders may vary from the above description.  Other duties, as assigned by the jobholder’s supervisor, may also be required.

DEPARTMENT: Marketing  

SUPERVISED BY: Director of Marketing

POSITION SUMMARY:  

The Digital and Graphic Designer will have responsibility for a wide range of projects including web design, website management, logo and branding, infographics, print and digital marketing collateral, print layouts, and social media marketing. The Digital and Graphic Designer is responsible for synthesizing the visions, needs, and wishes expressed by the Chief Program  Officers, Chief Administrative Officer, and other stakeholders for the look and feel of marketing assets for all of CRS’s programs and publications. This position requires creating designs that meet the vision and needs of CRS, and seeing all marketing associated products, assets, and materials through production. These materials include all marketing digital and print promotional pieces, catalogs, PowerPoints, retail books for both teachers and students,  workshop books and supporting materials, and other Marketing materials. The position also serves the Chief Executive Officer office, producing materials for Board and client meetings,  grant proposals, and other various projects as needed and special projects.  This position requires flexibility, attention to detail, creative thinking, growth mindset, and the ability to collaborate with team members to create original and inspired material. 

This position works in the Turners Falls, MA office. 

PRIMARY DUTIES & RESPONSIBILITIES INCLUDE: 

• Create websites, landing pages, infographics, branding materials, digital advertising  campaigns, wireframes and prototypes for site concepts 
• Manage WordPress and other CMS for our website and Learning Management System  (LMS)  
• Generate graphics and meet deliverables for social media and marketing campaigns,  blogs, articles, newsletters and videos 
• Make use of visual effects, animation, and other cinematic techniques to bring creations  to life 
• Create newsletters in Hubspot and provide updates and suggestions for optimal  marketing success based on data analysis 
• Work with the creative team in photo editing, creating illustration-based graphics,  sourcing assets for projects, and project organization
• Research trends for digital and print to keep all of CRS’s brands as leaders in innovation ∙ Adapt designs for print production  
• Assist the SEO, SEM, and Web Development teams to accomplish design support tasks ∙ Demonstrate excellent collaborative and interpersonal skills working closely with  developers, designers, researchers, and strategists 
• Evaluate and modify designs based on feedback provided  
• Pitch creative concepts to team 
• Collaborate with the Lead Graphic Designer and Director of Marketing to produce digital and print materials related to the marketing of CRS’s programs, services, and products ∙ Create and design CRS’s catalogs, brochures, materials needed for conferences and other displays, and other marketing materials. 
• Collaborates with the Lead Graphic Designer to manage and build library of photo, art,  and font files. 
• Appreciates and values diversity. Represents CRS positively and professionally in interactions with clients, vendors, and the community at large in both real and virtual interactions.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED: 

• Bachelor’s degree in graphic design or relevant experience 
• 5+ years of experience in web and graphic design 
• Knowledge of 1-, 2-, and 4-color printing techniques 
• Firm understanding of branding, user experience, responsive design, and print  production 
• Proficient in Adobe applications such as Photoshop, InDesign, and Illustrator to  conceptualize and develop projects for both web and print layouts 
• Ability to work in both a Mac and PC environment as required by project ∙ Strong organizational skills and file management abilities 
• Strong foundational knowledge of photography usage and placement, typography, and  layout design 
• Maintain a consistent look and feel throughout related design pieces ∙ Understanding of various file types and variations 
• Capable of working efficiently on a remote team  
• Strong time management skills 
• Deadline-oriented with the ability to prioritize work to meet project due dates ∙ Strong written, verbal, and interpersonal communication skills 
• Meticulous attention to detail 
• Capable of creative thinking and problem solving
• Maintain consistent and reliable attendance 
• Perform effectively as a team player in a highly collaborative work environment

PHYSICAL REQUIREMENTS: 

• Ability to use a computer for up to 8 hours per day, with breaks and lunch.
• Ability to talk on the telephone for up to 1 hour per day.
• Ability to lift 30 pounds on occasion.

These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required to perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks,  and duties of individual jobholders may vary from the above description. Other duties, as assigned by the jobholder’s supervisor, may also be required.

DEPARTMENT: CRS Publishing 

SUPERVISED BY: Editor in Chief 

POSITION SUMMARY: 

The Graphic Designer is responsible for synthesizing the visions, needs, and wishes expressed by project managers and other stakeholders for the look and feel of CRS publications and other materials, creating designs that meet these visions and needs, and seeing the materials through production. These materials include retail books for both educators and students, workshop books and supporting materials, PowerPoints, and a range of other materials (catalogs, postcards, pamphlets, brochures, and more) to support other departments. The position also serves the President and CEO’s office, producing materials for Board and client meetings, grant proposals, and other various projects as needed. 

This position’s worksite is in the Turners Falls office. 

PRIMARY DUTIES & RESPONSIBILITIES INCLUDE: 

• Design and produce all materials related to Responsive Classroom workshops in collaboration with the workshop materials developer. 
• Design materials for grants, presentations, and other organizational endeavors in collaboration with the President and CEO, Executive Assistant, or other project manager. 
• Design and produce retail products and packaging materials in collaboration with the project manager. 
• Occasionally support other departments by producing catalogs, brochures, materials needed for conferences and other displays, and other materials in collaboration with the Director of  Marketing or other project managers. 
• Produce office materials such as internal forms, business cards, letterhead, and signage as needed by department. 
• Manage and build library of photo, art, and font files. 
• Apprise the Editor in Chief of photography and illustration needs. 
• Oversee the work of any freelance designers and illustrators. 
• Stay informed of the evolving reading habits of and publication mediums used by CRS’s audience. 
• Advise as needed on other organizational materials, including signage and furnishings for offices. 
• Appreciates and values diversity.  
• Represents CRS positively and professionally in interactions with clients, vendors, and the community at large in both real and virtual interactions.

KNOWLEDGE, SKILLS, & ABILITIES REQUIRED: 

• Bachelor’s degree in Graphic Design or related field 
• At least 5 years’ experience in graphic design, preferably in book publishing and preferably in an  office setting 
• Knowledge of 1-, 2-, and 4-color printing techniques 
• Illustration and photography experience preferred 
• Experience with InDesign, Photoshop, Illustrator, MS Word, PowerPoint, and web design  software 
• Ability to work in both a Mac and PC environment as required by project 
• Strong organizational skills and file management abilities 
• Receptive to direction, feedback, and editing from people with varying roles and backgrounds • Deadline-oriented with the ability to prioritize work to meet project due dates • Ability to juggle multiple projects at one time 
• Strong attention to detail 
• Assists with general publications tasks as needed 
• Perform effectively as a team player in a highly collaborative work environment • Maintain regular and reliable attendance 

PHYSICAL REQUIREMENTS: 

• Ability to use a computer for up to 8 hours per day, with breaks and lunch. 
• Ability to talk on the telephone for up to 1 hour per day. 
• Ability to lift 30 pounds on occasion. 

These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required to perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description. Other duties, as assigned by the jobholder’s supervisor, may also be required.

DEPARTMENT: Program Development – Fly Five

SUPERVISED BY: Director of Professional Development and Engagement and Director of Content

and Curriculum Development 

The Office and Project Assistant supports the daily functions of the Program Development Department. Working closely with the Directors this position provide administrative support to the Program Development Department, ensuring the successful execution and successful implementation of all aspects of administrative functions and project initiatives. This position is responsible for communicating clearly and accurately with a wide range of stakeholders inside and outside the organization and requires a commitment to detail, accuracy, organization, and follow-through.  

PRIMARY DUTIES & RESPONSIBILITES INCLUDE:

Support Daily Functions of Department

• Use knowledge of Microsoft Office, Office365, Google Suite and be able to learn and use software products such as Salesforce, Hubspot, Netsuite, Survey Monkey and Question Pro
• Create, edit, and distribute written documents and materials.
• Research, compile, organize and document information.
• Set up and manage paper or electronic filing systems.
• Record information, update paperwork, and maintain documents or correspondence.
• Assist with department projects and initiatives.
• Maintain confidentiality of private or sensitive information.
• Demonstrates proficiency in writing skills; paying strong attention to details.
• Maintaining and updating physical or digital files; issuing certificates or other similar documents.

Project Support

• Supports all aspects of project implementation from beginning to completion.  
• Maintains, updates, and provides ready access to all project databases.
• Support all processes related to ensuring all project stakeholders receive and when appropriate return forms.
• Organizes and tracks project stakeholder information; prepares and shares reports on stakeholder information in an accurate and prompt manner.  
• Maintains accurate records on project participants while safeguarding their confidentiality.
• Monitors and ensures proper and timely responses to project-related emails and correspondence.
• Communicates clearly with all project stakeholders. 
• Attend research project meetings as requested.
• Assists with or completes other project tasks as assigned.

This position may provide support for two offices

Other duties as assigned by supervisor

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• High School Diploma.  Associate’s degree or equivalent college courses preferred
• Proficiency with Microsoft Office suite and Google suite
• Excellent verbal and written communication skills
• Fast and accurate data entry skills
• Strong organizational and time management skills
• Able to prioritize tasks and keep up with multiple projects simultaneously
• Able to work closely with Director in order to take initiative and work independently
• Able to receive and apply feedback
• Regular and reliable attendance
• Disposition is consistently professional, cooperative, and collegial 
• Respects and values diversity; represents CRS positively and professionally in interactions with clients, vendors, and the community at large in both real and virtual interactions.
• Caring for and commitment to the vision, mission, and welfare of CRS 

PHYSICAL REQUIREMENTS:

• Ability to use a computer for up to 8 hours/day
• Ability to talk on the phone for up to 8 hours/day
• Lift up to 25 pounds occasionally

Work Hours:

8:00 A.M. – 4:30 P.M. Monday – Friday in the Turners Falls, Massachusetts office

These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required to perform this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties.  Responsibilities, tasks, and duties of individual jobholders may vary from the above description.  Other duties, as assigned by the jobholder’s supervisor, may also be required. 

DEPARTMENT: CRS Publishing
SUPERVISED BY: Editor in Chief

This is an on-site position in Turners Falls, MA.

POSITION SUMMARY:
The Sales and Production Associate is responsible for working with the Publication Sales Coordinator to manage, invoice, and distribute CRS Publishing publications and working with the CRS Publishing team to coordinate final production of print products. This role assists in creating successful interactions between CRS and its customers, resellers, and wholesalers for publications.

PRIMARY DUTIES & RESPONSIBILITIES:
Coordinating final production of all print products and ensuring quality
● Plan, schedule, direct and execute production activities strategically to ensure quality.
● Work with printers and vendors to obtain quotes, prepare and upload files, and monitor schedules and delivery.
● Coordinate all aspects of retail product reprints including quoting, scheduling, and delivery to the warehouse.
● Maintain the publications database to track information relevant to print jobs; keep the information up-to-date and easily retrievable.
● Register all publications with the U.S. Copyright Office and procure bar codes and Library of Congress numbers for all publications.
● Register bibliographic information for new retail products with Bowker Identifier Services; keep information on all titles up-to-date; purchase and assign ISBNs as needed.
● Maintain current knowledge on the market and industry trends, and adapt to changes in the market and in customer needs.
● Conduct research and think creatively to provide options for efficient, economical, and effective printing, packaging, and shipping needs for all products.
Provides support for publications sales and distribution
● Confirms receipt of reseller and wholesaler orders, determines if orders can be fulfilled, and solves any issues with orders
● Communicates with reseller and distributor contacts with information about new publications
● Assists the Publications Sales Coordinator in monitoring inventory of books and publications
● Processes free item requests from other CRS departments
● Maintains department filing system of invoices and receipts for retail orders
● Coordinates the creation and updates of publication sales processes for customers and CRS staff
● Oversees yearly inventory of materials and products in the RC Shipping Center
● Supports the Publication Sales Coordinator in receiving, organizing, and maintaining shipping reports from the warehouse
● Responds to inquiries with courteous, prompt, and accurate information regarding CRS Publishing books and products
● Receives and reviews publication orders for accuracy and contacts customers for missing or incorrect information in a timely manner
● Enters customer information, verifies customer payment method, and creates invoices using SalesForce and Netsuite with a high degree of speed and accuracy to support the Publications Sales Coordinator
● Exports publications invoices to warehouse for fulfillment

OTHER:
● Appreciates and values diversity
● Represents CRS positively and professionally in interactions with clients, vendors, and the community at large in both real and virtual interactions
● Other tasks as assigned by supervisor

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
● Minimum of five5 years experience in an office setting, preferably in sales
● Ability to provide high quality customer service via phone and email
● Highly accurate and fast data entry
● Highly organized
● Ability to work with autonomy
● High attention to detail
● Proficiency with Microsoft Office and Google Suite
● Experience with Salesforce and Netsuite a plus
● Demonstrated interest in the organization’s mission
● Regular and reliable attendance

PHYSICAL REQUIREMENTS:
● Ability to spend up to eight hours per day working on a computer
● Ability to spend up to four hours per day talking on the phone
● Ability to lift up to 30 pounds occasionally

These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required to perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description. Other duties, as assigned by the jobholder’s supervisor, may also be required.

DEPARTMENT: CRS Publishing 

SUPERVISED BY: Editor in Chief 

POSITION SUMMARY: 

Working under the supervision of the Editor in Chief, the Senior Editor is responsible for ensuring that  CRS Publishing acquires and develops content for maintaining a robust publications pipeline. This position collaborates with the Editor in Chief to ensure that CRS Publishing products match CRS’ overall direction, program and service needs, and customer needs and interests; it is responsible for ensuring that the print and digital products are high-quality and are profitable. 

This position works closely with the Editor in Chief on managing multiple projects simultaneously for the lifetime of projects. Projects may be multi-year and multi-component, or small in scale (for example,  new books, reprints, workshop products, articles, new or replacement lessons, lesson components and products, small guides, research reports, and marketing collateral). The Senior Editor also ensures that  CRS Publishing is able to meet CRS’ general internal publishing needs. 

This position requires developmental-level editing skills, excellent command of editorial processes and styles, and the ability to project manage in multiphase projects with multiple components. To ensure the fluid communication needed for high-quality, timely work, this is an on-site position. 

PRIMARY DUTIES AND RESPONSIBILITIES INCLUDE: 

Content and Author Acquisition  

• Works closely with the Editor in Chief on planning for a publishing pipeline of 5–8 books for educators and 4–8 children’s books each year and managing the slush pile. 
• Collaborates with the Editor in Chief, in conjunction with relevant program and research stakeholders, to identify potential topics and authors for the publishing pipeline.
• Ensures that the content acquired for print and digital projects are appropriate for CRS’  audience, programmatically accurate, written to high standards of quality, and completed within a specified time frame and budget. 
• Cultivates relationships with potential authors and solicits proposals designed to meet member and customer needs.  
• Works closely with the Editor in Chief to negotiate contracts with authors.  
• Identify, source, and build a pool of freelancers with relevant skills for the diverse titles produced (including translators, copyeditors, designers, illustrators, proofreaders).
• Works closely with the Editor in Chief to research trends in the educational marketplace.
• Establishes and maintains professional relationships with program experts and practitioners who contribute content to CRS. 
• Collaborates with colleagues in other departments. 
• Contributes to the concept development and content review for other CRS programs, products,  and services as required.

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Proposal Development, Solicitations, and Review 

• Works closely with the Editor in Chief on proposal development and author (and illustrator)  acquisition for a publishing pipeline of book titles and retail products that CRS identifies as important for the publishing pipeline. 
• Prepares for routine editorial meetings to review proposals, ensures there is a well-designed review process that engages team discussions, and provides clear feedback to prospective authors. 
• Implements and manages a peer-review process that ensures manuscripts are original, research based, practical, specific, and conversational in tone. 
• Evaluates completed manuscripts for quality, reviews permissions, and makes recommendations for copyediting and production. 
• Works closely with the Editor in Chief to plan and/or attend CRS-sponsored events to identify potential authors, to seek potential authors, and raise awareness of author opportunities among diverse educators.  
• Makes presentations, organizes conference exhibits, and shares information gathered on-site. 

Project and Production Management  

• Works closely with project editors and authors whose projects are under contract, and provides guidance and support during the writing phase.  
• Provides guidance that ensures content is shaped and organized in line with the expectations of the proposal. 
• Ensures freelancers are properly briefed and have all the necessary materials. 
• Chases work prior to agreed delivery dates, assessing work when it is delivered to ensure that it is complete and in accordance with the proposal, and reviews feedback before passing to production. 
• In collaboration with Editor in Chief and project editors, monitors and draws up schedules for projects, ensuring that all deadlines are met; keeps the Editor in Chief informed of any changes to deliverables schedules. 
• Collaborates with the Editor in Chief to develop proposal project budgets for all parts of a  project; monitors costs during the duration of the project and keeps the Editor in Chief informed of any budgetary problems. 
• Demonstrates and uses understanding of the significance of the relationship between the reasonableness of the project budget and profitable, viable product; adheres to project budgets and timelines. 
• Records all details relevant to the accurate costing and invoicing of a project. 

General Administration and Internal Publishing Needs 

• Supports Editor in Chief in managing and monitoring product titles, consistent with CRS  guidelines for front list, back list, sunset, and revision. 
• Prepares text of completed projects for website, marketing sales, or other as required.
• Supports all work units in achieving their editorial, print, videography, photography, graphic design, illustration, and production goals. 
• Supports Editor in Chief in ensuring consistency and accuracy of internal and external communications for CRS. 
• Assists with general publications tasks as needed. 
• Performs other duties as assigned by supervisor. 

Other 

• Appreciates and values diversity. 
• Represents CRS positively and professionally in interactions with clients, vendors, and the community at large in both real and virtual interactions. 

KNOWLEDGE, SKILLS, & ABILITIES REQUIRED: 

• Bachelor’s degree in communication, English, journalism or related field 
• At least four years’ experience in writing and editing, preferably in book publishing and  preferably in an office setting 
• Experience with a publisher specializing in K–12 education and multimedia projects is a plus
• K–12 education experience in professional development or as an educator is a plus
• A high level of professional judgment to organize, plan, and manage multiple priorities
• Deadline-oriented with the ability to juggle myriad details while maintaining a big-picture  strategic view, calm, and perspective 
• Ability to make sound editorial decisions 
• Experience with InDesign, Photoshop, Illustrator, MS Word, PowerPoint, Google, and other  publishing and/or productivity software 
• Ability to work in both a Mac and PC environment as required by project 
• General knowledge of copyright law and publishing processes and procedures, including project  planning and production scheduling 
• General knowledge of book conceptualization and development practices, editing standards,  and publishing contract terms and negotiation strategies  
• Ability to set and meet project milestones and work under aggressive deadlines
• Strong interpersonal skills to negotiate complex editorial issues with authors, illustrators, and  other roles related to publishing 
• Receptive to direction and feedback from people with varying roles and backgrounds
• High attention to detail 
• Effective as a team player in a highly collaborative work environment 
• May require occasional travel 
• Must maintain regular and reliable attendance 
• Demonstrate professionalism and caring for CRS and its mission at all times 

PHYSICAL REQUIREMENTS: 

• Ability to use a computer for up to 8 hours per day, with breaks and lunch 
• Ability to talk on the telephone for up to 4 hours per day 
• Ability to lift 30 pounds on occasion 
• Ability to work in a suite environment 

These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required to perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description. Other duties, as assigned by the jobholder’s supervisor, may also be required.