Work for CRS

DEPARTMENT: Educational Partnerships
SUPERVISED BY:  Director of Educational Partnerships 

POSITION SUMMARY:

The Educational Partnership Consultant is responsible for selling Fly Five social and emotional learning curriculum products and services to new and existing customers by initiating contacts and new business opportunities with potential schools and districts interested in social-emotional learning programs. This position assumes responsibility for developing qualified leads from marketing campaigns, conferences, webinars, databases, market research, and other sources through calls and emails to contribute to new client engagement in their assigned territory. They will cultivate potential relationships by identifying the needs and timing around social-emotional learning interest, providing information on the Fly Five program, and closing sales according to the agreed-upon quarterly and annual targets. The EPC will give face-to-face and virtual presentations and webinars on our programs, answer in-depth questions and provide preliminary pricing and quotes. The EPC works under the direction of the Director of Educational Partnerships and in close collaboration with the Director of Consultative Services and Training to develop new prospecting strategies and marketing campaigns to help further business initiatives in targeted markets and program areas.

The Southeast region includes the following states: Alabama, Florida, Georgia, Mississippi, North Carolina, South Carolina, Puerto Rico, Arkansas, Louisiana, Kentucky, and Tennessee.

This is an onsite position located in the Turners Falls, Massachusetts office.

PRIMARY DUTIES & RESPONSIBILITIES INCLUDE:

Lead Generation and Prospecting

• Develop an effective pipeline of leads, prospects and potential customers and track relevant information in Salesforce
• Qualify new leads and prospects by providing supporting program information, pricing, and presentations to potential customers in schools, districts, and agencies regarding effective practices with CRS programs and services
• Provide input and analysis on target areas for lead prospecting using CRM data, reports around past purchases, market trends, legislation, and funding opportunities

Territory Sales and Account Development

• Works closely with Director of Educational Partnerships to achieve or exceed quarterly and annual revenue goals.
• Support opportunities to increase market share by delivering customized training, webinars, and presentations on Fly Five and when appropriate cross-promotion and selling of other CRS products and services.
• Communicate information and prepare quotes as needed to provide support to existing clients regarding Fly Five products and services.
• Renews and expands CRS business and relationships with current customers and develops new business for programs and services.

Program and Market Knowledge 

• Develop and display demonstrated knowledge of CRS’ products, market trends, and competitive landscape
• Maintains knowledge of CRS’s products, market trends, competitive landscape, and other factors influencing the market.
• Develops and maintains deep and positive relationships with school and district leaders, maintains knowledge of their initiatives, implementation practices, and barriers.
• Represent Fly Five at conferences and events to support market presence, develop prospect and lead opportunities, and enhance the awareness of CRS’ programs and services.
• Attends and participates in national and regional conferences and events to support market presence, develop prospect and lead opportunities, and enhance the awareness of Fly Five and all CRS programs and services as required.
• Support customers in changes in products, including, but not limited to digital product purchases, license renewals, and implementation strategies.

Maintain Expectations for Consultative Sales 

• Successfully complete the requirements for annual and ongoing consultative sales training.
• Respond positively to coaching and support.
• Maintain and demonstrate accurate product knowledge and use of sales tools and resources.
• Demonstrate ability to pitch solutions and to close.
• Contribute to improvement opportunities 

Working Environment

• This is a full-time position that may require evening work
• Frequent travel by ground or air, sometimes extensively
• Must have access to reliable transportation
• Teleworking position; must reside in territory and must adhere to CRS’ teleworking guidelines

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Four-year degree in education, marketing, or similar field of study; previous experience as an educator or in educational leadership preferred.
• Able to learn and effectively use database and customer relations management (CRM) software, such as Salesforce, Hubspot, NetSuite, Google Suite, and common software applications and web services such as Microsoft Office.
• Preference is given to prior experience in consultative sales and customer relations in K-12 education.
• Highly accountable for meeting performance expectations; goal-oriented and flexible
• Diplomatic and skillful communicator (writing, emails, telephone)
• Empathetic listener and able to communicate with professionalism to a wide range of people and in varying positions of authority and under a range of circumstances.

• Respects and values diversity; represents CRS positively and professionally in interactions with clients, vendors, and the community at large in both real and virtual interactions.
• Regular and reliable attendance.
• Disposition is consistently professional, cooperative, and collegial as evidenced by workplace maturity, composure, perspective, transparency, reliability, integrity, and trustworthiness.
• Caring for and commitment to the mission, vision, and direction of CRS. 

PHYSICAL REQUIREMENTS:

• Ability to use a computer for up to 8 hours/day with breaks and lunch.
• Ability to talk on the phone for up to 4 hours/day.
• Must be able to lift up to 50 lbs.
• Ability to travel by ground and air, at times extensively

These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required to perform this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties.  Responsibilities, tasks, and duties of individual jobholders may vary from the above description.  Other duties, as assigned by the jobholder’s supervisor, may also be required.

IMPORTANT NOTE: As this is a new department, the candidate should expect this position description to evolve/change as we learn more in the first 1 to 3 years of implementation. 

DEPARTMENT: Educational Partnerships
SUPERVISED BY:  Director of Educational Partnerships 

POSITION SUMMARY:

The Educational Partnership Consultant is responsible for selling Fly Five social and emotional learning curriculum products and services to new and existing customers by initiating contacts and new business opportunities with potential schools and districts interested in social-emotional learning programs. This position assumes responsibility for developing qualified leads from marketing campaigns, conferences, webinars, databases, market research and other sources through calls and emails to contribute to new client engagement in their assigned territory. They will cultivate potential relationships by identifying the needs and timing around social emotional learning interest, providing information on the Fly Five program and closing sales according to the agreed upon quarterly and annual targets. The EPC will give face-to-face and virtual presentations and webinars on our programs, answer in-depth questions, and provide preliminary pricing and quotes. The EPC works under the direction of the Director of Educational Partnerships and in close collaboration with the Director of Consultative Services and Training to develop new prospecting strategies and marketing campaigns to help further business initiatives in targeted markets and program areas.

West region includes: California, Nevada, Hawaii, Utah, Alaska, Idaho, Montana, Oregon, Washington, Guam (Pacific Islands), Wyoming.

THIS IS AN ONSITE POSITION LOCATED IN THE TURNERS FALLS, MASSACHUSETTS OFFICE.

PRIMARY DUTIES & RESPONSIBILITIES INCLUDE:

Lead Generation and Prospecting

• Develop an effective pipeline of leads, prospects and potential customers and track relevant information in Salesforce
• Qualify new leads and prospects by providing supporting program information, pricing, and presentations to potential customers in schools, districts, and agencies regarding effective practices with CRS programs and services
• Provide input and analysis on target areas for lead prospecting using CRM data, reports around past purchases, market trends, legislation and funding opportunities

Territory Sales and Account Development

• Works closely with Director of Educational Partnerships to achieve or exceed quarterly and annual revenue goals.
• Support opportunities to increase market share by delivering customized trainings, webinars and presentations on Fly Five and when appropriate cross-promotion and selling of other CRS products and services.
• Communicate information and prepare quotes as needed to provide support to existing clients regarding Fly Five products and services.
• Renews and expands CRS business and relationships with current customers and develops new business for programs and services.

Program and Market Knowledge 

• Develop and display demonstrated knowledge of CRS’ products, market trends, and competitive landscape
• Maintains knowledge of CRS’ products, market trends, competitive landscape and other factors influencing the market.
• Develops and maintains deep and positive relationships with school and district leaders, maintains knowledge of their initiatives, implementation practices and barriers.
• Represent Fly Five at conferences and events to support market presence, develop prospect and lead opportunities, and enhance the awareness of CRS’ programs and services.
• Attends and participates in national and regional conferences and events to support market presence, develop prospect and lead opportunities, and enhance the awareness of Fly Five and all CRS’ programs and services as required.
• Support customers in changes in products, including, but not limited to digital product purchases, license renewals and implementation strategies.

Maintain Expectations for Consultative Sales 

• Successfully complete the requirements for annual and on-going consultative sales training.
• Respond positively to coaching and support.
• Maintain and demonstrate accurate product knowledge and use of sales tools and resources.
• Demonstrate ability to pitch solutions and to close.
• Contribute to improvement opportunities 

Working Environment

• This is a full-time position that may require evening work
• Frequent travel by ground or air, sometimes extensively
• Must have access to reliable transportation
• Teleworking position; must reside in territory and must adhere to CRS’ teleworking guidelines

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Four-year degree in education, marketing or similar field of study; previous experience as an educator or in educational leadership preferred.
• Able to learn and effectively use database and customer relations management (CRM) software, such as Salesforce, Hubspot, NetSuite and Google Suite and common software applications and web services such as Microsoft Office.
• Preference given to prior experience in a consultative sales and customer relations in K-12 education.
• Highly accountable for meeting performance expectations; goal oriented and flexible
• Diplomatic and skillful communicator (writing, emails, telephone)
• Empathetic listener and able to communicate with professionalism to a wide range of people and in varying positions of authority and under a range of circumstances.
• Respects and values diversity; represents CRS positively and professionally in interactions with clients, vendors, and the community at large in both real and virtual interactions.
• Regular and reliable attendance.
• Disposition is consistently professional, cooperative, and collegial as evidenced by workplace maturity, composure, perspective, transparency, reliability, integrity, and trustworthiness.
• Caring for and commitment to the mission, vision, and direction of CRS. 

PHYSICAL REQUIREMENTS:

• Ability to use a computer for up to 8 hours/day with breaks and lunch.
• Ability to talk on the phone for up to 4 hours/day.
• Must be able to lift up to 50 lbs.
• Ability to travel by ground and air, at times extensively

These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required to perform this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties.  Responsibilities, tasks, and duties of individual jobholders may vary from the above description.  Other duties, as assigned by the jobholder’s supervisor, may also be required.

IMPORTANT NOTE: As this is a new department, the candidate should expect this position description to evolve/change as we learn more in the first 1 to 3 years of implementation. 

DEPARTMENT:                  Professional Learning and Consultative Training
SUPERVISED BY:             Director of Professional Learning and Consultative Training

POSITION SUMMARY:  This position works closely with the Director to fulfill their responsibility for all aspects related to administering, supporting, and planning the implementation of the Fly Five SEL professional development for educators.  They are responsible for ensuring that the participants have a positive, highly engaging experience that promotes positive community among and between the participants.   

This position is also responsible for providing regular professional development in support of the Educational Partnerships department to ensure they receive just in time support for effectively providing consultative sales and services to educational partners.  They are also responsible for working closely with the Director to create, organize or curate print, digital, and other content, marketing and sales collateral and resources needed to support the Educational Partnerships Department.

The position work is responsible for developing a wide variety of resources and support materials for on-going and just-in-time updates that support educators in using the curriculum.  

This position is also responsible for administering the daily activities of the Fly Five ambassador program and for conducting data gathering and analysis in support of specified research activities for the Fly Five program.

PRIMARY RESPONSIBILITIES AND DUTIES INCLUDE: 

Administering, Supporting and Planning the Implementation of Fly Five professional development

• Supports the Director in planning the annual PD calendar
• Monitors and administers asynchronous PD and helps to maintain the learning community.
• Collaborates with Fly Five Curriculum and Instructional Designers on planning the implementation and evaluation of the professional development. 
• Collects, analyzes, and develops reports on the PD for the purposes of providing improvement data to the developers and to improve the overall effectiveness of and user experience with the PD
• Maintains positive community and engagement during the PD and among the participants.

Implementation and Consultative Collateral Materials & Resources 

• Works in a cross-program matrixed team to develop, curate, and/or organize relevant, high-quality information, advocacy, and education and implementation support materials for educators and the Educational Partnerships department.
• Ensures that the training and sales collateral reflect how Fly Five is a response to problems of practice.
• Ensures materials communicate compelling and relevant information for helping K-12 decision-makers make informed and timely decisions about implementing Fly Five 
• Develops and consistently updates a digital, web-based, and print curriculum implementation training materials that deepen and widen buy-in and use of the curriculum.
• Provides just-in-time implementation support to educators 

Implementation of the Fly Five Ambassador Program

• Works closely with the Director to design and implement the Fly Five Ambassador Program that supports the mission and vision of the Fly Five Program.
• Provides ongoing evaluation of Ambassador Program and processes, tools and resources to ensure that there is a continuous enrollment of highly engaged candidates.
• Ensures that the Ambassador Program processes are efficient and effective.  
• Designs professional learning activities to support the Ambassador Program. 
• Contribute to the evolution of the Ambassador Program in line with CRS’s strategic goals and direction. 

Data Gathering and Analysis

• Design and manage online surveys and develop reports on the survey data.
• Meets regularly with Director to discuss research assignments and presents results to the team and Program staff
• Maintain databases to support the research and data collection process.
• Collaborate with others in the planning, implementation, and analysis of survey data
• Collects data through interviews, questionnaires, focus groups, surveys, polls, and literature reviews.
• Responsible for writing portions or all of the report on the data collected and creating charts, graphs, and exhibits that explain and/or summarize the data.
• Expected to write sections of a report describing how data was gathered, summarize survey methods, or assist in other portions of the report

 Other Requirements

• Respects and values diversity; represents CRS positively and professionally in interactions with clients, vendors, and the community at large in both real and virtual interactions.
• Travel and weekend work may be required rarely 
• Other duties as assigned by Director

 KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Bachelor’s degree in the field of education, instructional design, sociology or a related discipline from a regionally accredited institution; 
• Experience with conducting surveys, analyzing and interpreting the results and communicating the results with excellence in both oral and written formats.
• Able to manage learning teams to maintain a positive community.
• Excellent time management, organizational, interpersonal and communication skills
• Demonstrated ability to manage project work and to convey complex information in a clear and concise manner
• Ability to work with a high degree of professionalism
• Demonstrated ability to manage multiple priorities 
• Excellent writing, speaking, listening, and reasoning skills
• Proficiency with Microsoft Office, Google productivity software; Able to learn Hubspot, Salesforce, and other CRM software
• Highly accountable for performance; goal-oriented and flexible
• Regular and reliable attendance
• Disposition is consistently professional, cooperative, and collegial as evidenced by workplace maturity, composure, perspective, transparency, reliability, integrity, and trustworthiness
• Caring for and commitment to the mission, vision, and direction of CRS 

PHYSICAL REQUIREMENTS:

• Ability to use a computer for up to 8 hours/day with breaks and lunch
• Ability to talk on the phone for up to 8 hours/day
• Ability to lift up to 30 lbs. on occasion
• Ability to travel by automobile and airplane

These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required to perform this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties.  Responsibilities, tasks, and duties of individual jobholders may vary from the above description.  Other duties, as assigned by the jobholder’s supervisor, may also be required.

IMPORTANT NOTE: As this is a new department, the candidate should expect this position description to shift as we learn more about in the first 1 to 3 years of implementation of the roles and the department. The candidate should also expect to enter this position from the standpoint of learning and flexibility.

THIS IS AN ONSITE POSITION LOCATED IN THE TURNERS FALLS, MASSACHUSETTS OFFICE.

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DEPARTMENT: Customer Engagement and Success
SUPERVISED BY: VP of Customer Engagement and Success

POSITION SUMMARY:

The School and District Partnership Specialist is a first contact for customers calling and emailing about Responsive Classroom® on-site services. This position is responsible for providing excellent customer service while creating and deepening relationships with school and district leaders in order to create plans for Responsive Classroom implementation, including on-site services, advertised services, and resources and publications.  This position is responsible for carrying out client success strategies that are proactive and responsive to customer needs and CRS growth metrics.

PRIMARY DUTIES & RESPONSIBILITIES INCLUDE:

• Promptly responds to phone, form, and email inquiries from school and district personnel regarding Responsive Classroom® Services and resources for elementary, middle school, and international schools. 
• Uses a consultative sales approach to conduct intake conversations via phone and Zoom with school and district leaders to inform the creation of plans for the schools, including helping school leaders identify goals, timelines and resources and matching them with Responsive Classroom® Services and resources.
• Autonomously coordinates a multi-layered process involving detailed and accurate internal and external communications with all stakeholders concerned with successful execution of on-site school services. 
• Creates and updates data in the Salesforce and NetSuite databases for on-site services at schools.  
• Implements proactive and responsive client success strategies based on data on clients from Salesforce.
• Promotes the connection between customers by introducing teachers and school leaders to each other as needed, and serves as contact person within CRS for other staff looking to make connections with customers.
• Coordinates all essential paperwork needed by client for CRS to fulfil services, including vendor accounts, W-9s, sole source letters, and district contracts
• Develops and implements systems to follow-up with customers who make general inquires and with those whose on-site services are complete to help them move forward with their planning and implementation. 
• Collects and reports data about customer inquiries and services using Salesforce and resources in Google Suite.
• Tracks funding sources of contractual customers.
• Remains up to date on all Responsive Classroom services and resources
• Performs effectively as a team player in a highly collaborative work environment.
  • Respects and values diversity; represents CRS positively and professionally in interactions with clients, vendors, and the community at large in both real and virtual interactions.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• • High school diploma or equivalent
  • Minimum of 2 years related work experience in office setting (includes CRS)
  • Exemplary customer service and problem solving skills
  • Previous experience with consultative sales preferred
  • Highly organized with the ability to coordinate projects and people 
  • High attention to detail and highly accurate data entry
  • Ability to learn Salesforce and NetSuite
  • Ability to work well in a highly collaborative environment
  • Ability to prioritize and handle multiple tasks simultaneously
  • Proficiency with Microsoft Office and Google
  • Interest in education and organization’s mission
• Works well as part of a team
• Occasional day and overnight travel to attend Responsive Classroom workshops and institutes
• Represents the school services team at conferences as needed
• Regular and reliable attendance

PHYSICAL REQUIREMENTS:

• Ability to use a computer for up to 8 hours/day with breaks and lunch
• Ability to talk on the phone and use Zoom for up to 4 hours/day
• Ability to lift up to 30 lbs. on occasion
• Ability to travel by airplane and automobile, on occasion

These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required to perform this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties.  Responsibilities, tasks, and duties of individual jobholders may vary from the above description.  Other duties, as assigned by the jobholder’s supervisor, may also be required.

DEPARTMENT:  Marketing & Communications
SUPERVISED BY: Chief of Administration and Marketing 

 POSITION SUMMARY: 

The Marketing & Communications Social Media Specialist works closely with others in the department and cross-department to deliver on clear objectives for multiple social media accounts, increasing relative KPI’s for our clients with both organic and paid tactics.  This position provides critical support to the marketing and communications efforts of CRS.  The Social Media Specialist is careful to watch brand integrity and consistent voice, generating content for social media and the website. This position is responsible for the day-to-day operations of the social media channels and for maintaining their overall health and security by creating content strategies, researching trending topics, and writing content to support metrics that might include, but are not limited to brand awareness, lead generation, and customer engagement.

PRIMARY DUTIES & RESPONSIBILITIES INCLUDE:  

Responsible for social media influence 

• Monitors all social media channels for appropriateness, timely responses and increasing engagement.
• Generate relationships with social media influences to attract new audiences.
• Ensures social media posts show CRS and/or its Programs as knowledgeable, friendly, and appropriately funny.
• Works closely with each Program to coordinate a social media calendar and recommend campaigns for greater reach and more user-generated content.
• Collaborates with graphic designer to ensure images used in social media posts are high quality, reflect the message intended in the post and are visually appealing and professional.
• Works in conjunction with others in the programs, marketing and communications departments to develop and implement campaigns promoting CRS’s products, services, and mission with a strong online presence to include promotions on all social media channels.

Create multimedia social media assets 

• Produces and posts entertaining or educational material that caters to the interests of social and emotional learning and presents solutions to challenges of a target audience.
• Ensures that content, design, and technical aspects of social media are well-maintained, up to date, and in line with strategic direction of organization. 
• Maintains consistency in style to main websites and related sites, including proofreading and use of images such as photos from CRS and its programs’ photo archives, product images, and logos.
• Manage and oversee social media content

Develop, implement, and manage our social media strategy

• Align scheduling and planning of social media posts to support our social media strategy.
• Measure the success of every social media campaign
• Stay up to date with latest social media best practices and technologies
• Track and analyze SEO in order to provide effective solutions for content optimization
• Network with industry professionals and influencers via social media
• Designs and implements a plan for posting on all designated social media outlets, researching new blogs, reporting “chatter” and other relevant online data, and maintaining posting schedule.  
• Acts as a brand manager by interacting with customers and fans in real time on various web platforms.

General Duties

• Troubleshoots and resolves technical and security problems related to the social media sites, and related online communication vehicles, working with other CRS staff, customers, and outside support as needed.
• Supports staff and consultants’ use of and contributions to CRS’s online resources.
• Manages CRS’s digital resources such as web-formatted images, pdf documents, and video library and assists with some digital design, including categorizing and keywords.
• Support website coordinator in updating digital resources.
• Appreciates and values diversity.  Represents CRS positively and professionally in interactions with clients, vendors, and the community at large in both real and virtual interactions.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED: 

• • Bachelor’s degree in marketing, English, communications, journalism or related field 
  • At least 3 years’ successful experience in using social media platforms, particularly for an organization
  • Excellent verbal and written communication skills  
  • Creativity and strong work ethic 
  • Strong organization, decision-making, and customer service skills 
  • Proficient with MS Office Suite, SalesForce, HubSpot and Google Suite 

• Experience overseeing newsletters and blogs and a solid understanding of the social media universe, including Facebook, YouTube, Twitter, LinkedIn, Instagram, webinars and forums.
• Ability to work well in a highly collaborative environment 
• Regular and reliable attendance 
• Ability to travel to conferences and events as needed 

PHYSICAL REQUIREMENTS: 

• Ability to use a computer for up to 8 hours/day with breaks and lunch. 
• Ability to talk on the phone for up to 4 hours/day. 
• Ability to travel by airplane and automobile, occasionally.

These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required to perform this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

 This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties.  Responsibilities, tasks, and duties of individual jobholders may vary from the above description.  Other duties, as assigned by the jobholder’s supervisor, may also be required.

THIS IS AN ONSITE POSITION LOCATED IN THE TURNERS FALLS, MASSACHUSETTS OFFICE

DEPARTMENT: CONSULTING & CERTIFICATION
SUPERVISED BY: PRESIDENT & CEO

The Vice President of Consulting and Certification is responsible for providing strategic and tactical leadership for the Responsive Classroom (RC) Consulting and Certification department.  Reporting to the President and CEO, this position is responsible for:

1. Overseeing the recruiting and hiring of RC presenters and ensuring CRS has RC Presenter capacity to meet current and projected customer demand and annual growth goals; 
2. Designing and overseeing the implementation of a presenter training, certification  and certification renewal process that ensures high-quality delivery of RC services and of a certification and recertification system focused on continuous growth and improvement for all RC Consulting Teachers;
3. Sustaining and promoting the connection of per diem presenters to CRS, by maintaining regular communication between the per diem presenters and CRS and setting and communicating high expectations for professionalism for and among and between per diem presenters. 

The VP is also responsible for ensuring that the processes for staffing of all contracted and advertised services is efficient and responsive to customer needs and CRS has sufficient full-time presenter staff to meet off-season and seasonal demand.

The VP is responsible for overseeing a team of Educational Consultants who have primary responsibility for serving as consultative sales consultants.  The VP works in collaboration with the VP of Customer Engagement and Success and Chief Administrative Officer to ensure there is an effective plan for balancing consultative sales and any additional duties the Educational Consultants might be assigned. 

The VP collaborates with other C-Suite leaders to act on strategy and complete projects, develop integrated plans, problem solve, create professional ease, set and reach strategic goals and ensure organizational strength and clarity.

THIS IS AN ONSITE POSITION LOCATED IN THE TURNERS FALLS, MASSACHUSETTS OFFICE.

PRIMARY DUTIES AND RESPONSIBILITIES INCLUDE:

Overseeing Recruitment and Hiring of RC Presenters

• Responsible for attracting, retaining and developing a competent and diverse (i.e., geographic, race, gender, grade and tier, experiences) pool of RC per diem consultants, who are readily available to staff contracted and advertised event services.
• Develops and implements an annual and biennial plan for maintaining capacity.
• Implements a system for continuous improvement, data gathering, and support to ensure high quality delivery of services. Provides a report of that data to the CEO and CAO. 

Presenter Training, Certification and Certification (TCCR) Renewal Process

• Designs and implements a quality and rigorous Presenter Training, Certification and Certification renewal process that sets expectations and empowers engagement with CRS.
• Responsible for implementing an efficient Presenter Certification process that adequately prepares new presenters to deliver RC Services in a consistently high-quality manner
• Ensures that the certification processes meet the current and future needs of Center for Responsive Schools (CRS) and its customers.
• Designs, implements and maintains a certification renewal process that allows per diems to demonstrate their continued growth in proficiency (knowledge, skills, practice, dispositions) and influence on student outcomes.
• Envisions, leads, and executes quality control for the implementation of a relevant, engaging and meaningful professional development program for a national team of RC consultants that is focused on certification renewal and driven by a portfolio production process. 
• Reviews processes frequently and adapts to changing needs of CRS and its customer.
• Ensures the TCCR process supports presenter capacity needed to meet organizational growth and customer demand.
• Designs and implements a Lead CT program to ensure high quality advertised institutes and to offer direct oversight and support to Consulting Teachers.
• Creates and oversees a high-quality RC Consulting evaluation process to ensure presenter quality and quality implementation of service delivery.
• Develop and oversee mentor system to provide direct support to presenters and to ensure all RC services are delivered with high quality.

Per Diem Connection, Communications and Expectations

• Responsible for keeping per diem consultants engaged and up to date on relevant organizational matters. 
• Communicate policies that clarify the expectations and parameters of per diem work.
• Collaborate with CAO, CFO, VPCES and Director of HR to ensure all communications between and among per diems from CRS are accurate and appropriate.
• Collaborates with CAO, CFO, VPCES to ensure all per diems have proper training for managing the business activities and functions of delivering services.

Staffing for Delivery of RC Services

• Oversees the systems and processes for staffing RC contracts and advertised events. 
• Responsible for designing, monitoring and making recommendations for improving the systems and processes related to staffing contracts and advertised events.
• Ensures per diem CTs understand new or revised content from books and sufficient numbers of per diem CTs are trained to meet the demand for all courses and workshops and can skillfully deliver new or revised courses and workshops;
• Collaborates with the VP of Customer Engagement and Success to ensure contracts and advertised events are promptly staffed.
• Responsible for process of continuous improvement to maintain and increase effectiveness of RC consulting teachers, ensuring CT workforce is appropriately prepared for the busy summer months in particular.

RC Certified Teacher/Educator Program

• Responsible for the development and implementation of the RC Teacher/Educator Certification Program built upon the RC approach to teaching and supported by a set of research-based standards grounded in a shared system of beliefs.
• Designs, implements and maintains a certification renewal process that allows certified teachers/educators to demonstrate their continued growth in proficiency (knowledge, skills, practice, dispositions) and influence on student outcomes.
• Designs, implements and improves upon a certification process intended to recognize teachers who have been trained in the RC approach and demonstrate clear evidence of adoption of RC philosophy and guiding principles, proficiency in RC practice and are committed to continuous growth and improvement.
• Collaborates with researchers to develop a compelling research and evidence-base that shows the positive influence of RC Teacher/Educators certification on teacher quality and student outcomes. 

Consultative Sales 

• Oversees staffing and ensures Educational Consultants are well trained and prepared to deliver consultative sales to prospective and current customers. 
• Ensures that the staff consultants are fully trained in consultative sales and are able to operate within the expectations for engaging current and potential customers, understands how to focus on creating value and trust with a prospective customer and can skillfully explore their needs before offering a solution. 
• Collaborates with the VP of Customer Engagement and Success to implement a high-functioning, well-executed consultative sales program for Responsive Classroom.
• Ensures the VP of Professional Learning has the knowledge and tools to optimize the symbiotic relationship between Responsive Classroom and Fly Five and ensure cross promotion of both programs.

Collaborates and Acts on Strategy

• In collaboration with other Directors, design, support, and oversee cross-functional teams as appropriate to carry out departmental activities.
• Collaborates with principal scientist to conduct, design and share research.
• Collaborates with the CEO and other Directors to show responsiveness to the rapidly changing nature of our business

Other Duties

• Plan, develop, implement and monitor Consulting and Certification department annual budgets.
• Respects and values diversity; represents CRS positively and professionally in interactions with clients, vendors and the community at large.
• Serves on and actively participates in CRS’s leadership team, playing a key role in setting and executing on organizational strategy and plans
• Attends Board meetings as requested, assisting the Executive Director with preparation of materials and reports 
• Supports and communicates a clear and coordinated vision for growth 
• Other duties as assigned by Executive Director

Supervisory Responsibility

• Consulting and Certification Staff

Qualifications

• Four-year degree in education.
• Self-motivated and demonstrated successful leadership with strong creative, analytical, organizational and interpersonal skills. 
• Can balance departmental and organization needs. 
• Can identify cost effective ways to increase productivity, manage expenses, using technology as a solution to improve efficiencies, and using data to inform decision making
• Able to effectively delegate and manage multiple tasks and provide clear direction and guidance to work teams.
• Can conceptualize Responsive Classroom, its theory of change, guiding principles and practices in a relevant and innovative manner and is able to articulate to others how to communicate about the approach as a solution to a current, contemporary or perennial problem of educational practice.
• Highly accountability for performance; goal oriented and flexible. 
• Can effectively educate, develop, lead and manage direct reports to enable them to skillfully oversee their work outcomes.
• Can effectively manage and maintain positive relationships with peers and supervisor.

• Ability to travel extensively is required.
• Regular and reliable attendance.
• Disposition is consistently professional, collaborative and collegial as evidenced by respectful and responsible communications, workplace maturity, composure, perspective, transparency, reliability, integrity and trustworthiness.
• Caring for and commitment to the mission, vision and direction of CRS.

PHYSICAL REQUIREMENTS:

• Ability to use a computer for up to 8 hours/day with breaks and lunch
• Ability to talk on the phone for up to 4 hours/day
• Ability to lift up to 30 lbs. on occasion
• Ability to travel by airplane or automobile, extensively at times

These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required to perform this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties.  Responsibilities, tasks, and duties of individual jobholders may vary from the above description.  Other duties, as assigned by the jobholder’s supervisor, may also be required.

DEPARTMENT: EDUCATIONAL PARTNERSHIPS
REPORTS TO: PRESIDENT & CHIEF EXECUTIVE OFFICER 

POSITION SUMMARY: 

The Vice President of Educational Partnerships (VPEP) provides strategic and tactical leadership, direction and stewardship to all the Fly Five: The Social and Emotional Learning Curriculum sales functions.  The VP of Educational Partnerships is accountable for overall sales performance, the achievement of the program sales goals and for aligning sales objectives with CRS’ business strategy.

The VP of Educational Partnerships is responsible for forming business partnerships that are strategically relevant to CRS’s mission and for building and sustaining educational partnerships with customers and potential customers.  

The VP of Educational Partnerships oversees daily sales activities, establishes and maintains a system for sales reporting, designs an effective sales program and strategies. They are responsible for growing and training a team of sales professionals and account and customer care staff who provide excellent customer service.  

This is an onsite position located in the Turners Falls, Massachusetts office.

PRIMARY DUTIES & RESPONSIBILITES INCLUDE:

Sales Performance and Achieving Sales Goals

• Aligns annual sales objectives firmly with business strategy through active participation in CRS annual strategic and budget planning.
• Designs and leads annual sales strategy development and sales resource planning. 
• Accountable for effective sales organization design, including sales job roles, sales channel design, and sales resource deployment. 
• Meets assigned targets for profitable sales volume, market share, and other key financial performance objectives.
• Provides oversight for all functions of the Educational Partnerships department, including, but not limited to territory sales, development and management, sales performance, customer care and support, inventory management and overseeing a training program to ensure CRS has a highly engaged team of business development and sales professionals.
• Develops and presents weekly, monthly and quarterly sales goals and performance reports as required and keeps appropriate C-Suite Leaders apprised of the progress on meeting annual targets.

Educational Partnerships and Business Development

• Ensures that district and school relationships are developed, sustained and expanded.
• Seeks out and responds to RFPs related to Fly Five Programs.
• Maintains knowledge around CRS products, the educational industry, social-emotional learning, and factors influencing the market environment.
• Tracks changes and/or trends in the educational landscape and makes timely responses and institutes changes to the sales program to maintain a competitive advantage.
• Establishes and assesses the quality of an on-going virtual and face-to-face sales consultancy program to school and districts.
• Sets accountability for sales professionals maintaining a high-quality relationship with clients and establishes a well-designed partnership communication plan. 
• Establishes and prioritizes critical performance measures for all sales opportunities; overseeing the equitable allocation of sales goals across all sales channels, markets, and personnel; and ensuring all sales professionals are held accountable for assigned results.
• Attends and participates in national and regional conferences and events to build strategic alliances, promote client/prospect awareness, develop presentations with strategic partners and clients, and enhance the awareness of CRS’s programs and services
• Identifies and qualifies new opportunities to increase market share by providing consultation, presentations, trainings and webinars to schools, districts, and agencies regarding effective practices with CRS programs and services
• Implements and monitors a system for following-up with clients to ensure satisfaction with programs, products and/or services provided and assist clients and staff in resolving problems and concerns

Oversees and Directs Day-to-Day Sales Activities

• Oversees a team of sales professionals to ensure sales growth in each territory including market penetration and opportunity development to achieve or exceed monthly and annual revenue objectives for both individuals and territory.
• Provides expertise and planning around territory development, focusing on key account acquisition and retention.
• Directs and ensures the execution of a high-performance team working towards the same goals.
• Ensures team understands and can accurately communicate with customers about Fly Five: The Social and Emotional Learning Curriculum.
• Sets the tone and builds capacity to meet expectations for exceptional customer-oriented service by implementing a regular training program for sales and customer service staff.  
• Communicates high expectations for professionalism among the sales professionals, ensuring they understand current, new or revised program content, can skillfully deliver a problem of practice sales strategy; and can articulate Fly Five content and philosophy in relevant and meaningful ways that speaks to educators.
• Ensures purchasing and inventory management for Fly Five products is executed accurately and timely.
• Collaborates with VP of Professional Learning to provide on-going training and evaluation of sales professionals and to develop materials used for training and sales collateral.
• Ensures customer sales and historical data are organized and managed effectively.

Excellent Customer Care and Support

• Collaborates with Chief Financial Officer to develop a sales model that supports and encourages sales of the program utilizing proven techniques that encourage sales.
• Ensures that sales of products, services and programs follows an efficient, well-designed workflow and adheres to legal and operational requirements.
• Oversees a system of sales and customer care that ensures customer orders and needs are met in a timely and efficient manner and transactions are as friction-free as possible.  
• Supervises all functions of the sales, account management and customer care for Fly Five.
• Provides leadership that ensures large and key accounts are established as strong client base and create new opportunities to capture new business and renew sales opportunities.
• Designs and uses an effective data management system that can be used to inform business development decisions and sales strategy.
• Design and implement an education and advocacy awareness program that creates ongoing communication with customers and potential customers, and provides them with timely and relevant information that encourages sales of products, programs and services.  
• Ensures the CEO is regularly informed of and understand sales and customer care data, needs, strengths and opportunities.
• Maintains a customer account system that ensures customers are easily recognized, their accounts can be used to inform sales opportunities and their needs and concerns can be met or resolved in a speedy manner that engenders goodwill.
• Ensures workflows and processes of providing quality customer service from start to finish for products and services are well-designed and facilitate ease in the delivery of the service or product.
• Ensures interactions with customers are handled consistent with CRS’ desire to build customer loyalty and brand recognition.

Other Responsibilities

• Manages ongoing training, onboarding, mentoring, and coaching; conducts performance evaluations and manages performance of sales staff.
• Plan, develop, implement and monitor Educational Partnerships department annual budget.
• Maintains an active and productive partnership with Fly Five Programs and Professional Learning to ensure the sales team receives training and resources essential to their success as sales professionals.  
• Monitors trends in sales, provides accurate and timely reports and maintains sales opportunity pipeline and records within the CRM (i.e, Netsuite and Salesforce); uses that knowledge and records to inform sales projections and forecast.  
• Provides guidance and experience in leading and motivating teams through times of transition and growth.
• Respects and values diversity; represents CRS positively and professionally in interactions with clients, vendors and the community at large.
• Serves on CRS’s leadership team, playing a key role in setting and executing on organizational strategy.
• Attend Board meetings as needed, assisting the Executive Director with preparation of materials and reports. 
• Other duties as assigned by Executive Director.

Supervises

• Educational Partnership Consultants
• Customer Care, Account Support Team

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• This is a sales professional leadership position. Four year degree required in business administration, sales or management, marketing, or a related discipline from a regionally accredited institution, Master’s degree, 3 + years in experience in leading sales, business development or marketing preferred.
• Must have an entrepreneurial spirit. Experience with leading collaborative team projects involving internal and external constituents; can oversee a highly effective team
• Demonstrated ability to manage multiple priorities and to convey complex information in a clear and concise manner
• Proficiency with Microsoft Office, social media advertising, Google productivity software 
• Strong knowledge of Hubspot, Salesforce, and other CRM software products
• Understands working with school leaders and decision-makers and has an understanding of school systems
• Can communicate with respect and authority for a range of purposes, including, but not limited to promoting a healthy organizational culture, providing direct feedback and sharing decisions.  
• Able to hire, train, and motivate team members. 
• Regular and reliable attendance
• Disposition is consistently professional, cooperative and collegial as evidenced by workplace maturity, composure, perspective, transparency, reliability, integrity and trustworthiness.
• Caring for and commitment to the mission, vision and direction of CRS. 

PHYSICAL REQUIREMENTS:

• Ability to use a computer for up to 8 hours/day with breaks and lunch.
• Ability to talk on the phone for up to 4 hours/day.
• Ability to lift up to 30 lbs. on occasion.
• Ability to travel by airplane or automobile, at times extensively.

These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required to perform this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties.  Responsibilities, tasks, and duties of individual jobholders may vary from the above description.  Other duties, as assigned by the jobholder’s supervisor, may also be required. 

IMPORTANT NOTE: This department is fairly new, the candidate should expect this position description to shift as we learn more about in the first 2-3 years of implementation of the roles and the department.  The candidate should also expect to enter this position learning the Program, ready to establish all the functions of a new department and to partner in the hiring of new staff.