Privacy Policy

CRS is committed to protecting the privacy and security of visitors to our website. When you visit, you may provide us with two types of information: personal information you knowingly choose to disclose, and automatically collected information that’s gathered on an aggregate basis as you and others browse the website.

If You Sign Up for One of Our Mailing Lists

When you choose to sign up for one of our email lists or our print mailing list, we will collect relevant contact information. You will be able to manage your subscriptions from our website. In addition, each email communication you receive from us will include instructions for unsubscribing.

How Do We Use the Information You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, fulfilling orders for products, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to the site, new services and special offers we think you will find valuable. You may at any time notify us of your desire not to receive these offers by e-mailing us at [email protected] or calling us at 800-360-6332.

How Can You Update Your Information?

Email [email protected] to request changes to personally identifiable information that we collect online and maintain in our database. To protect your privacy and security, we will take reasonable steps to verify your identity before granting your request.  Account-holders are responsible for maintaining the secrecy of their password and account information at all times.

Automatically Collected Information

Similar to other commercial Web sites, utilizes a standard technology called “cookies” and Web server logs to collect information about how the site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at the site, and the Web sites visited just before and just after this site. This information is generally collected on an aggregate basis, but we may connect your Web use information to your personal information.

How Do We Use Automatically Collected Information?

We use Web site browser software tools such as cookies and Web server logs to gather information about our Users’ browsing activities, in order to improve the CRS website, and to better serve our customers.

Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to the CRS website as they move from one page to another. Web server logs allow us to count how many people visit the CRS website and evaluate the CRS website’s visitor capacity.

When Do We Disclose Your Information?

Except as otherwise noted here, we do not share personal information about Users with third parties unless doing so is appropriate to carry out a User’s request, or we reasonably believe that doing so is legally required or is in our interest to protect our property or other legal rights or the rights or property of others.

We may disclose both personally identifiable and automatically collected information to affiliated companies or other businesses or persons to process such information on our behalf, to provide website maintenance and security, to offer certain features on the CRS website, to assist us in improving the way the CRS website works and looks, and to create new features.


CRS has measures in place to protect against the loss, misuse and alteration of Users’ personally identifiable information that is under our control. For example, only select CRS staff and contracted individuals have access to personally identifiable information provided by Users to non-public areas of our site. We use industry-standard encryption technologies when transferring and receiving sensitive personal data from our site. Please note, however, that security breaches can occur even if reasonable steps are taken to prevent such breaches; for example, we cannot guarantee that information provided through our sites will not be illegally accessed on our servers or intercepted while being transmitted to us over the Internet. Please contact us if you believe there has been any breach of the security of our sites.

Links to other sites

This site contains links to other sites. Please remember that when you use a link to go from the CRS website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link on the CRS website, is subject to that website’s own rules and policies. Please read over their rules and policies before proceeding.

Children’s Privacy

Consistent with the federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly collect personally identifiable information from anyone under the age of thirteen (13) without requiring parental consent. Any person who provides their personal information to us through the CRS website represents that they are 13 years of age or older.

Disclaimer of Warranties

The Website is provided “as is.” CRS and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither CRS nor its suppliers and licensors, makes any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Website at your own discretion and risk.

Limitation of Liability

In no event will CRS, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement or substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that increase the fees paid by you to CRS under this agreement during the twelve (12) month period prior to the date the cause of the action accrues. CRS shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

General Representation and Warranty

You represent and warrant that (i) your use of the Website will be in strict accordance with the Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside) and (ii) your use of the Website will not infringe or misappropriate the intellectual property rights of any third party.

Jurisdictional Issues is controlled and operated by CRS from its principal office in Turners Falls, MA, U.S.A., and is not intended to subject CRS to the laws or jurisdiction of any other state, country or territory. Those who choose to access do so on their own initiative and at their own risk, and are solely responsible for complying with all local laws, rules, and regulations.

Users accessing this site from outside of the United States, including the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from United States laws, please note that your personal data is being transferred to the United States, and by providing your personal data you consent to the transfer of your personal data to the United States and to its use for the purposes identified in accordance with our Privacy Policy.


You agree to indemnify and hold harmless CRS, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to out of your violation this Agreement.


This Agreement constitutes the entire agreement between CRS and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of CRS, or by the posting by CRS of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Website will be governed by the laws of the Commonwealth of Massachusetts, excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state courts of Massachusetts and federal courts located in Hampden County, Massachusetts.